NTEX Security installs and monitors commercial alarm systems across Dallas, Rockwall, Kaufman, Ellis, and Collin Counties. That includes Dallas, Mesquite, Garland, Richardson, Rockwall, Rowlett, Heath, Forney, Terrell, Kaufman, Waxahachie, Midlothian, Ennis, Plano, Frisco, McKinney, Allen, and Wylie, along with the surrounding North Texas communities. If your business is in the DFW area and you're not sure if we cover you, send us your address and we'll confirm in a day.

Yes. NTEX Security is licensed by the Texas Department of Public Safety (TDPSB License #B31026901 and carries full general liability and workers' compensation insurance. We'll provide proof of licensing and a certificate of insurance before any work begins on your site, no questions asked.

It depends on the size of your building, the number of doors and zones, and whether you add video or audio verification. Most systems combine an upfront equipment and installation cost with a monthly monitoring fee. After a free site assessment, we send a line-item proposal so you see exactly what you're paying for, with no hidden hardware markups or surprise fees.

Phone alerts tell you something happened. Monitoring gets someone to respond. With 24/7 central station monitoring, a trained operator verifies the alarm and dispatches help even when you're asleep, traveling, or your phone is on silent. For a business, that response is the whole point, since a self-monitored siren only works if someone happens to be paying attention.

A verified alarm uses video or audio verification to confirm an actual intrusion before police are dispatched. Most North Texas cities now place unverified alarms near the bottom of the response queue, and many charge fines for repeat false alarms. Verification moves you to the front of the line and helps you avoid those penalties.

In many cases we can take over and upgrade what you already have rather than rip it out. During the site assessment we evaluate your panel, sensors, and monitoring contract, then explain what's still reliable and what's worth replacing, with the cost either way, before you decide anything.

Yes. You can arm, disarm, and check status from one app, with separate user permissions and arming schedules for each location. Multi-site operators can manage every building from the same screen and pull an event history for any door.

A properly designed commercial alarm system includes battery backup and a cellular communication path, so it keeps monitoring and reporting even if the power drops or the internet goes down. We test these backups at installation so you're not finding out they failed during an actual event.

Yes. We design alarm, camera, and access control systems to work together, so a triggered sensor can pull up the right camera and your event logs live on one timeline. If you already have cameras or access control, we'll assess whether they can tie in or are worth upgrading.

No. We don't lock customers into multi-year contracts as a condition of doing business. You own your hardware. If you choose a cloud video service, those typically come with month-to-month or annual options, and we'll be upfront about which one applies before you sign anything. Our goal is to earn the support relationship by doing the work right, not by burying you in fine print.